Returns & Exchanges
At Estilo Clothing™, we want you to be happy with your purchase. If something doesn’t work out, eligible merchandise may be returned or exchanged according to the policy below.
Returns
Returns must be requested within 5 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn, unwashed, and unused
- In its original condition
- Free of stains, odors, makeup, deodorant, pet hair, or other signs of wear
- Returned with all original tags attached
- Accompanied by proof of purchase or the original order information
Items that do not meet these requirements may not be accepted for return.
Refunds
Once your return is received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method used to place the order.
After a refund is processed, please allow 5–10 business days for it to appear on your account. Processing times vary by bank or credit card provider.
Original shipping charges are non-refundable.
Exchanges
Eligible merchandise may be exchanged if the exchange is requested within 5 days of delivery.
Exchanges are subject to availability. We cannot guarantee that the requested size, color, or style will remain available when the return is received and processed.
Final Sale Items
The following items are not eligible for return or exchange:
- Items marked Final Sale
- Gift cards
- Clearance merchandise
- Undergarments, intimate apparel, or other hygiene-sensitive merchandise
Any additional product designated as Final Sale on its product page will also be ineligible for return or exchange.
Return Shipping
Unless an item arrived damaged, defective, or incorrect due to an error by Estilo Clothing, customers are responsible for return shipping costs.
We recommend using a trackable shipping method. Estilo Clothing is not responsible for return packages that are lost or damaged while in transit.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 5 days of delivery.
Include your name, order number, a description of the issue, and photos of the item and packaging when applicable.
Once the issue has been verified, we will work with you to provide an appropriate replacement, exchange, or refund.
How to Start a Return or Exchange
To request a return or exchange, contact us at estilo@estiloclothing.com within 5 days of receiving your order.
Please include your:
- Name
- Order number
- Item(s) being returned or exchanged
- Reason for the return or exchange
Please do not ship merchandise back before receiving return instructions from our team.
Return Approval
Estilo Clothing reserves the right to refuse merchandise that does not meet the requirements of this policy, including items showing signs of wear, washing, alteration, damage after delivery, or removal of original tags.
Questions?
If you have questions regarding a return, exchange, or order, please contact us at estilo@estiloclothing.com and our team will be happy to assist you.